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Terms and Conditions

Terms and conditions


All orders are subject to our full terms and conditions stated below. Standard Conditions of Sale

1. Definitions

1.1 "Buyer" means the person who buys or agrees to buy the Products from the Seller. 1.2 "Conditions" means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller. 1.3 "Delivery date" means the date specified by the Seller when the Products are to be delivered. 1.4 "Products" means those goods specified. 1.5 "Price" means the price for the Products not including VAT. 1.6 "Seller" means hot munkey 1.7 "Consumer" shall bear the meaning as described in section 9 Unfair Contract Terms Act 1977.

2. Conditions Applicable

2.1 Nothing in these conditions shall affect the buyer's statutory rights as a consumer. 2.2 The Seller shall sell and the Buyer shall purchase the products in accordance with any written quotation of the Seller which is accepted by the Buyer, or any written or verbal order of the Buyer which is accepted by the Seller including but not limited to orders placed using the Seller's electronic online ordering service, subject in any case to these conditions, which shall govern the contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or is purported to be made, by the Buyer. 2.3 Any typographical or clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller. 2.4 If any provision of these conditions is adjudged invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the rehomeder of those provisions in question shall not be affected. 2.5 If the Seller does not have sufficient stock to be able to deliver the goods ordered by the Buyer then any sum paid by the Buyer will be refunded or re-credited to your account and the Seller will notify you at the address given by you in your order form. The refund will be made as soon as possible and, in any event, within 30 days of your order and the Seller will not be obliged to offer any compensation for disappointment suffered.

3. The Price and Payment

3.1 Save as provided otherwise herein the Price shall be that as stipulated in the Seller's published price list current at the date of order of the Products. Any event of any increase in the cost to the Seller of raw materials, labour, overheads, or any increase in taxes or duties, or any variation in exchange rate the Seller may increase the Price payable under the contract upon written notice. If notice of price increase is given by the Seller, the buyer shall have the right to cancel the order and receive back any sums they have paid. Notice of cancellation must be received in writing by the Seller within seven days of delivery of the notice of price increase to the buyer. 3.2 Payment of the Price shall be due at the date of the order. Time for payment shall be of the essence. If the Buyer does not pay the Price on notification of shipment the Seller may bring an action for the Price even though property in the Products has not been passed to the Buyer. If the Buyer fails to make payment as required the Seller may suspend delivery of the Products or any further Products ordered until payment is made in full. 3.3. Any errors in displaying price of product, Hot Munkey will not be deemed liable, and in this case customer will be notified of price difference and be liable for extra charge, recieve any monies owed or can canel order with all monies being refunded from Hot Munkey.

Hot Munkey reserves the right to cancel any order at our own discretion.  Hot Munkey are also not obliged to honour any prices stipulated on our website in the event of any genuine mistake made by us in the advertisement of a price or product.

4. The Products

4.1 The quantity and description of the Products shall be set out in the Seller's quotation. 4.2 The Seller may make any changes in the specification of the Products which do not materially affect their quality or performance required to conform with any applicable statutory requirements where the Products are supplied to the Seller's specification. 4.3 Photographs are for illustrative purpose only, and may not exactly match the product itself.

5. Warranties and Liability

5.1 All goods supplied by the Seller come with a manufacturer's warranty of at least 12 months. 5.2 The Seller shall provide the Buyer with such information as is required to claim under the manufacturer's warranties. In the event of a claim, the Buyer shall in the first instance contact the Seller's customer service department. 5.3 The Seller does not provide any warranty cover against defects in his own right. 5.4 If the Buyer is dissatisfied with his purchase for any reason he may, within seven working days of delivery, contact the Seller to arrange collection of the goods at the Buyer’s expense. Any money paid will be refunded within 30 days provided that the Seller receives the goods in the same condition they were in at the time of delivery to you. The Buyer's account shall then be credited with the full purchase Price of the goods. This credit may be used to buy items from the Seller's online catalogue. It may alternatively be exchanged for a refund. 5.5 Except where the Buyer acts as a Consumer all other warranties, conditions and terms relating to fitness for purpose, satisfactory quality or conditions of the products whether implied by statute or common law or otherwise are excluded to the fullest extent of the law.

6. Delivery

6.1 Delivery of the products shall be made by the Seller or his agent notifying the Buyer that the products are available for collection at the Sellers premises or for delivery to such place as the Buyer may specify at the time the order is placed. 6.2 The Seller shall use his reasonable endeavours to meet any date agreed for delivery. If this date cannot be met the Buyer has the option to cancel the order. 6.3 In any event time of delivery shall not be of the essence. 6.4 In the case of goods purchased by credit card, those goods can only be delivered to the credit card holder’s address and must be signed for on delivery. 6.5 All orders delivered to England and Wales addresses are subject to a standard delivery charge stated in delivery terms and is subject to change.

7. Acceptance of the Products

7.1 Other than where the Buyer acts as a Consumer the Buyer shall be deemed to have accepted the Products 7 working days after delivery to the Buyer. 7.2 After acceptance the Buyer shall not be entitled to reject Products which are not in accordance with the contract.

8. Title and Risk

8.1 Risk of damage to or loss of the Products shall pass to the Buyer upon delivery. 8.2 Notwithstanding any other provision herein title in the Products shall not pass to the Buyer until the Seller has received in cash or clear funds payment in full. 8.3 The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Products which rehome the property of the Seller, but if the Buyer does so all moneys owing to the Seller shall (without prejudice to any other right or remedy on the Seller) immediately become due and payable.

9. Proper Law of Contract

This Contract shall be governed by the law of England and Wales and any dispute, question or remedy howsoever arising determined exclusively by the Courts of England and Wales. Privacy PolicyWe are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.The type of information we will collect about you includes: •Your name
•Address
•Phone number
•Email address
•Credit/debit card details (Will be deleted after the order is completed)We will never collect sensitive information about you without your explicit consent. We do not send random marketing emails to personal email addresses (spam). The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting our website or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should contact us.

 

10.  Discount Voucher and Discount Voucher Redemption.

All discount vouchers can only be used to redeem against the product advertised on the given discount website where voucher was purchased.  Redemption of vouchers cannot be used against any other product on our website.  Additional delivery charges may apply on top of the price paid for discount voucher.

 In event of a refund or exchange for the product purchased under the discount voucher code, postage and packaging costs to return item to Hot Munkey are responsible to the customer. 

Only per voucher may be used per transaction per customer, and multiple delivery fees may apply

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